Widget Privacy Notice
Last updated: April 8, 2026
This notice explains what happens with your information when you use the chat widget on a business's website (a law firm, dental practice, cosmetic surgery practice, home services company, real estate agency, or similar). We've kept it short and clear.
What is this chat?
The chat widget is powered by Greetler, an AI assistant. It is not a human and it is not a licensed professional (not a lawyer, doctor, dentist, real estate agent, licensed contractor, or similar). It uses information from the business's public website to answer your questions. Its responses are informational only and are not professional advice of any kind.
What data do we collect?
- Your chat messages — Everything you type in the chat is recorded
- Contact info you choose to share — If you fill out a contact form (name, email, phone), that information is captured
- The page you're on — We may note which page of the business's website you started the chat from
- A random session ID — To keep your conversation together during your visit. This is not linked to your identity and is cleared when you close the browser tab
We do not use cookies, track you across websites, or collect your IP address for profiling.
Who can see your messages?
- The business whose website you're on — they can see your conversations and contact details in their dashboard
- Greetler — we process your messages to run the chat service
- OpenAI — your messages are sent to OpenAI's AI models to generate responses. OpenAI does not use API data to train their models
We do not sell your data. We do not share it with advertisers.
This is NOT a confidential conversation
Important: Your chat messages are not protected by attorney-client privilege, doctor-patient confidentiality, HIPAA, or any other professional privilege. Because your messages are processed by Greetler (a technology company) and AI providers, they are not confidential in the legal or medical sense.
If you need to share sensitive information (about a legal matter, a medical condition, financial details, or anything similarly sensitive), contact the business directly by phone or email instead of using this chat.
This is NOT professional advice
The AI assistant provides general information based on the business's website. It cannot:
- Give you legal, medical, dental, financial, or real estate advice
- Represent you, diagnose you, or treat you
- Guarantee case outcomes, medical results, procedure results, investment returns, or property values
- Create an attorney-client, doctor-patient, or other professional relationship
For actual professional counsel, schedule a consultation with the business directly.
How long is your data kept?
Your conversation and contact details are kept for as long as the business maintains their Greetler account. If the business cancels, all data is deleted within 30 days.
Your rights
You can ask us to delete your conversation data at any time. Depending on where you live, you may also have rights to access, correct, or export your data.
EU/EEA residents: The business is the data controller for your information. Greetler processes your data on their behalf. You can exercise your GDPR rights by contacting the business directly, or by contacting us and we will forward your request.
California residents: We do not sell your personal information. You can request deletion by contacting us.
Contact us at privacy@greetler.com and we will respond within 30 days.
Children
This service is not intended for anyone under 13 (or under 16 in the EU/EEA).
Changes
We may update this notice from time to time. The date at the top shows when it was last changed.
Questions?
Email us at privacy@greetler.com.