Terms of Service

1. Acceptance of Terms

By accessing or using the Greetler service ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you are using the Service on behalf of a law firm or organization, you represent that you have authority to bind that entity to these Terms.

2. Description of Service

Greetler provides an AI-powered chat widget that law firms can embed on their websites. The Service scans publicly available firm website content, uses it to answer visitor questions, and captures leads. The Service does not provide legal advice.

3. Account Registration

To use the Service, you must provide a valid email address and website URL. You are responsible for maintaining the confidentiality of your portal access link. You must notify us immediately of any unauthorized access to your account.

4. Free Trial and Billing

New accounts receive a 30-day free trial. No credit card is required to start. After the trial period, you must select a paid plan to continue using the Service. Billing is handled by Paddle, our authorized payment processor. All fees are non-refundable except as required by law.

5. Acceptable Use

You agree not to:

• Use the Service to provide legal advice to website visitors
• Misrepresent the AI as a human attorney or legal professional
• Submit false, misleading, or harmful content through the Service
• Attempt to reverse-engineer, decompile, or tamper with the Service
• Use the Service in violation of any applicable laws or regulations
• Overload the Service with automated requests beyond normal use

6. Content and Data Ownership

Your Content: You retain ownership of all content you provide and all data generated through your use of the Service (conversations, leads, analytics). You grant us a limited license to process this content solely to provide the Service.

Our Service: We retain all rights to the Greetler platform, software, AI models, and technology. These Terms do not grant you any intellectual property rights in the Service.

7. AI Disclaimer

The AI-generated responses are based on publicly available content from your website. While we strive for accuracy, AI responses may contain errors. You are responsible for reviewing and customizing AI behavior through your portal settings. Greetler is not a substitute for professional legal advice.

8. Limitation of Liability

To the maximum extent permitted by law, Greetler's total liability for any claims arising from the Service shall not exceed the amount you paid for the Service in the 12 months preceding the claim. We are not liable for any indirect, incidental, special, consequential, or punitive damages.

9. Indemnification

You agree to indemnify and hold harmless Greetler from any claims, damages, or expenses arising from your use of the Service, your content, or your violation of these Terms.

10. Termination

Either party may terminate the Service at any time. Upon termination, your access to the portal will be revoked and your data will be deleted within 30 days. You may export your data before termination.

11. Modifications

We may update these Terms from time to time. We will notify you of material changes via email. Continued use of the Service after changes constitutes acceptance of the modified Terms.

12. Governing Law

These Terms are governed by the laws of the State of Delaware, without regard to conflict of laws principles.

13. Contact Us

For questions about these Terms, contact us at help@greetler.com.