G Greetler

Terms of Service

Last updated: April 8, 2026

1. Acceptance of Terms

By accessing or using the Greetler service ("Service"), you agree to be bound by these Terms of Service ("Terms"), our Privacy Policy, and our Data Processing Addendum (collectively, the "Agreement"). If you are using the Service on behalf of a business or organization ("Firm") — including a law firm, dental or medical practice, cosmetic surgery practice, home services company, real estate agency, or similar — you represent that you have authority to bind that entity to these Terms.

2. Description of Service

Greetler provides an AI-powered chat widget that service businesses can embed on their websites. The Service scans publicly available firm website content, uses it to answer visitor questions, and captures leads.

The Service does not provide professional advice. Greetler is a technology platform, not a law firm, not a medical provider, not a financial advisor, and not a real estate broker. AI-generated responses are informational only and are not a substitute for professional legal, medical, financial, or any other regulated advice. Where your industry is regulated (e.g., legal services, healthcare, cosmetic surgery, real estate), you are responsible for ensuring that your use of the Service complies with applicable professional conduct rules.

3. Account Registration

To use the Service, you must provide a valid email address and website URL. You are responsible for maintaining the security of your account credentials and portal access. You must notify us immediately of any unauthorized access to your account.

4. Free Trial, Billing, and Refunds

New accounts receive a 30-day free trial. No credit card is required to start. After the trial period, you must select a paid plan to continue using the Service. Billing is handled by Paddle, our authorized payment processor.

Refund Policy. We offer a full refund within 14 days of any payment, no questions asked. If you are not satisfied with Greetler for any reason, contact us at help@greetler.com within 14 days of your purchase and we will process a complete refund. Refunds are typically processed within 5–10 business days.

5. Acceptable Use

You agree not to:

  • Use the Service to provide regulated professional advice to website visitors (legal, medical, financial, or similar)
  • Misrepresent the AI as a human professional (attorney, doctor, dentist, licensed agent, etc.)
  • Configure the AI to make guarantees about case outcomes, medical results, investment performance, or other professional outcomes
  • Submit false, misleading, or harmful content through the Service
  • Attempt to reverse-engineer, decompile, or tamper with the Service
  • Use the Service in violation of any applicable laws, regulations, or professional conduct rules (including bar association, state medical board, real estate commission, or similar)
  • Overload the Service with automated requests beyond normal use
  • Attempt to extract data belonging to other firms on the platform

6. Firm Responsibilities and Professional Compliance

As a subscribing Firm, you are solely responsible for:

  • Ensuring your use of the Service complies with all laws, regulations, and professional conduct rules that apply to your industry and jurisdiction (including but not limited to bar association rules for law firms, state dental/medical board rules for healthcare practices, advertising regulations for cosmetic surgery, real estate licensing rules, and consumer protection laws for home services)
  • Reviewing and customizing AI behavior through portal settings (custom instructions, FAQ overrides, tone) to ensure accuracy and compliance
  • Monitoring conversations and leads for quality and appropriateness
  • Informing website visitors that the chat is AI-powered (the widget includes a visible disclaimer, which must not be removed or obscured)
  • Obtaining any required consents from website visitors under applicable privacy laws
  • Determining whether use of an AI chat widget is permitted under your industry's rules of professional conduct and advertising

Greetler does not provide guidance on professional conduct compliance in any regulated industry. Consult your state bar, medical board, real estate commission, or other applicable licensing body (or a compliance advisor) if you are unsure whether an AI chat widget is appropriate for your practice.

7. No Professional Relationship or Privilege

No professional relationship is created between the website visitor and either Greetler or the subscribing Firm solely through use of the chat widget. This includes, without limitation, no attorney-client relationship, no doctor-patient relationship, no dentist-patient relationship, no real-estate-agent-client relationship, and no contractor-customer relationship.

Conversations conducted through the widget are not protected by attorney-client privilege, doctor-patient confidentiality, HIPAA, or any similar privilege or confidentiality protection, as they are processed by Greetler (a third-party technology provider) and third-party AI providers.

Firms are responsible for establishing formal professional relationships through their own intake processes, separate from the widget.

8. AI Disclaimer and No Professional Advice

The AI-generated responses are based on publicly available content from your website and any custom instructions you configure. While we strive for accuracy:

  • AI responses may contain errors, inaccuracies, or outdated information
  • AI responses are not legal, medical, dental, financial, real estate, or any other form of professional advice and must not be relied upon as such
  • The AI may occasionally generate responses that are inconsistent with your firm's practices or positions
  • You are responsible for reviewing AI behavior and configuring guardrails through portal settings

Greetler is not liable for any actions taken by website visitors based on AI-generated responses.

9. Content and Data Ownership

Your Content: You retain ownership of all content you provide and all data generated through your use of the Service (conversations, leads, analytics). You grant us a limited, non-exclusive license to process this content solely to provide the Service.

Our Service: We retain all rights to the Greetler platform, software, and technology. These Terms do not grant you any intellectual property rights in the Service.

10. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. We disclaim all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranties arising out of course of dealing or usage of trade.

Without limiting the foregoing, we do not warrant that:

  • The Service will be uninterrupted, timely, secure, or error-free
  • AI-generated responses will be accurate, complete, or appropriate
  • The Service will meet your specific requirements or expectations
  • Any errors in the Service will be corrected

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, GREETLER'S TOTAL AGGREGATE LIABILITY for any and all claims arising from or related to the Service shall not exceed the amount you paid for the Service in the 12 months preceding the event giving rise to the claim.

IN NO EVENT SHALL GREETLER BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, including but not limited to loss of profits, revenue, data, business opportunities, or goodwill, whether based on warranty, contract, tort, or any other legal theory, even if advised of the possibility of such damages.

This limitation applies to damages arising from: AI response inaccuracies, unauthorized practice of a regulated profession (law, medicine, dentistry, real estate, etc.), regulatory penalties, loss of clients or patients, reputational harm, or any other claims related to your use of the Service.

12. Indemnification

You agree to indemnify, defend, and hold harmless Greetler and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from:

  • Your use of the Service
  • Your content, custom instructions, or FAQ overrides
  • Your violation of these Terms
  • Your violation of any applicable law, regulation, or professional conduct rule (including bar, medical board, dental board, real estate commission, or similar)
  • Any claim that your use of the Service constitutes unauthorized practice of a regulated profession
  • Any claim by a website visitor arising from AI-generated responses on your website

13. Dispute Resolution and Arbitration

Any dispute arising from these Terms or the Service shall first be attempted to be resolved through good-faith negotiation for a period of 30 days. If the dispute cannot be resolved through negotiation, it shall be settled by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules.

Class Action Waiver: You agree that any dispute resolution proceedings will be conducted on an individual basis only, and not in a class, consolidated, or representative action. You waive any right to participate in a class action lawsuit or class-wide arbitration.

Notwithstanding the above, either party may seek injunctive relief in any court of competent jurisdiction for claims involving intellectual property infringement or unauthorized access to the Service.

14. Termination

Either party may terminate the Service at any time with 30 days' written notice. We may suspend or terminate your account immediately if you violate these Terms. Upon termination:

  • Your access to the portal will be revoked
  • You may export your data before termination
  • Your data will be deleted within 30 days of termination
  • Sections 7-13 (No Professional Relationship, AI Disclaimer, Disclaimer of Warranties, Limitation of Liability, Indemnification, and Dispute Resolution) survive termination

15. Service Availability

We strive to maintain high availability but do not guarantee any specific uptime. We may temporarily suspend the Service for maintenance, updates, or circumstances beyond our control. We will make reasonable efforts to provide advance notice of planned downtime.

16. Force Majeure

Neither party shall be liable for any failure to perform its obligations where such failure results from circumstances beyond its reasonable control, including but not limited to: natural disasters, acts of government, internet or telecommunications failures, AI provider outages, cyberattacks, or pandemics.

17. Modifications

We may update these Terms from time to time. We will notify you of material changes via email at least 30 days before they take effect. Continued use of the Service after changes constitutes acceptance of the modified Terms. If you do not agree to the modified Terms, you must stop using the Service.

18. General Provisions

Governing Law: These Terms are governed by the laws of the State of Delaware, without regard to conflict of laws principles.

Severability: If any provision of these Terms is held to be unenforceable, the remaining provisions shall continue in full force and effect.

Waiver: The failure of either party to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.

Entire Agreement: These Terms, together with the Privacy Policy, constitute the entire agreement between you and Greetler regarding the Service, superseding any prior agreements.

Assignment: You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of substantially all of our assets.

19. Contact Us

For questions about these Terms, contact us at help@greetler.com.